EXCLUSIVE & FASHION Amber Necklace

We own the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use only.

While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors.


Privacy Policy
SilverMaT Ltd company is committed to protect your privacy. We understand that privacy is important to you, and we promise to look after your personal information. Any personal information you provide to us will only be used for these reasons:
— to process your order (including payment authorisation);
— to provide you with the best possible service;
— to assist in developing the site's content and our services.

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
— Name;
— Address;
— Phone number (including mobile number);
— Email address;
— Payment details.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
— Name;
— Address;
— Phone Number.

We do not Collect Credit/Debit Card Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Return Policy

We want you to feel completely confident when you buy from us. For most items you can return what you buy to us in new condition and in the original packaging within 7 days of delivery for replacement or refund.

Return instructions:
If you would like to make a return, please first contact us at info@silver-mat.com and provide the following information:
1. Product name and code.
2. Description of items being returned.
3. Reason for return (arrived damaged, arrived defective, incorrect item, wrong size, changed my mind, other (explain).
4. The item(s) should be returned in the condition they were received including the boxes.

All returns must be securely packaged and sent by Royal Mail Recorded Delivery or Special Delivery. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail. Please note Recorded Delivery does not offer compensation for jewellery.

Generally refund will be made within 48 hours of the goods arriving back to us. Please note that any postage charges will not be included in the refund.

We do reserve the right to send goods back to you if they are not in new condition, not in the original packaging or if you have returned the incorrect items.

Products purchased may be returned for a full refund if the following conditions are adhered to:
— Products are returned within 7 days of delivery;
— Payment has been cleared and previously authorised;
— Where your order was paid by credit/debit card a refund can only be issued to the card used to make the original purchase.

Exceptions
We do not exchange or refund earrings for Health and Safety reasons.

Please do not hesitate to Contact Us if you have any questions regarding our Returns Policy.