All orders placed from Friday to Sunday will be dispatched on Monday, orders placed from Monday are dispatched next day
Missed Deliveries
If you’re out when Royal Mail try to deliver your mail and it’s too big to get through your letterbox, or it needs a signature or payment, they leave a ‘We’re holding an item of mail for you’ card at the delivery address. This card gives you the address and opening hours of your local delivery office, so you can pop in and pick up your mail, or you can telephone them and ask for your mail to be redelivered when you’ll be in.
If you can’t pick up your mail, someone else can do it for you - all they need to do is take proof of your identity and address. Otherwise you can ring them up or send the card back to Royal Mail, letting us know when we can re-deliver your mail. You can also use the card to let them know if you’d like your mail delivered to a different address, or to a local Post Office™ (please note that there’s a 50p charge for re-direction to a local Post Office).
Royal Mail make every effort to make sure you get your mail, so theywe keep it for three weeks (or one week if it’s been sent from abroad or by Recorded Signed For™). After that, they have to return it to us.
Delayed Parcels
Over 90% of First Class mail arrives the next working day and over 97% of Second Class mail arrives within 3 working days but occasionally parcels are delayed, unfortunately we have to allow 15 working days after the due delivery date before we can re-send or make a claim to Royal Mail.
Lost Parcels
If after 15 working days you still have not received your parcel please contact us and we will re-send your footwear