InkXplosion.co.uk Terms and Conditions of Business
None of these Terms and Conditions affect your statutory rights as a consumer.
About Us
InkXplosion.co.uk is a competitive web store specialising in the sale of blank media and other computer consumables. We offer a fast and professional service to all our customers.
Making A Purchase
The process of buying products through our website has been made as simple as possible. This allows us to provide a fast and efficient service to all our customers. Simply browse our catalogue and click “Buy Now” when you’d like to purchase an item.
Accuracy is important to us and we try our utmost to ensure every product on our website is in stock. Inevitably sometimes we do run out of stock. If this happens we will remove the item from sale on our website or mark it as “Out of Stock”. If you have placed an order for an item which is out of stock, you will be give the opportunity to wait for the item to arrive back in stock, cancel the order or change the out of stock item for an alternative item of equivalent value.
While we try and make sure every product is accurate on our website, images and descriptions are for illustrative purposes only.
All orders must be placed through our website. We are unable to take orders via telephone . You may only place orders and make communications with us in English, and all contracts concluded between us will be in English.
Payment
All prices shown are exclusive of delivery. Prices are shown in United Kingdom Pounds (GBP) Sterling and will be billed in this currency. If your credit card company operates in a different currency, your credit card company will convert payment from GBP. All prices and offers are subject to change and availability. The purchaser is liable for any local country taxes should these arise.
We accept various methods of payment for your convenience. We accept all major credit and debit cards such as Switch, Visa Credit, Visa Debit, Solo, Electron, Mastercard, Maestro, etc. We also accept payments by GoogleCheckout and Nochex.
Debit and Credit card payments are handled securely via GoogleCheckout secure server and we never see your full credit card details for your security. To date we have no knowledge of any credit card fraud using our system.
All payment methods are automatically debited at the time of purchase.
Shipping and Handling
One of the main reasons we have grown so quickly is due to our fast and efficient delivery service. All orders received before 2pm are shipped the same day unless otherwise stated on the website.
Shipping is calculated automatically by the website. During the checkout procedure you will be presented with the options relevant to your order.
If you have chosen a courier to deliver your order they will normally make 2 attempts at delivery if you are not in. Each time they will leave a card to notify you they have made an attempt. After the last attempt the package will then be held at their local office for your collection. It is your responsibility to arrange collection of this package after the last failed attempt. To arrange another delivery would incur a further delivery charge, please email us a sales@inkxplosion.co.uk for a quote.
The consignment will be held at your local office for 4 days from the last failed attempt. If the package is not picked up within this timescale then it will be returned to us. As there is a charge for this we will pass the charge on to you. When we receive the consignment back we will either charge you for redelivery which would also include the return delivery charge or we will issue a refund minus any delivery costs incurred.
Once the delivery process has started we regret you can’t change the delivery address or cancel the order. If no-one will be at the delivery address to receive the package and no one is available to collect from the depot, we can arrange for the consignment to be delivered to a different address. This means booking a new job with the courier and will incur a further delivery charge. Please email us at sales@inkxplosion.co.uk for a quote.
During the checkout procedure there is an option to leave additional information. We endeavour to include this instruction with every consignment but sometimes this is not possible. If you include special instructions such as “leave safe”, “leave in porch”, “leave with neighbour”, etc we accept this as written agreement that you accept responsibility for the consignment. The courier will leave a card to confirm they have followed your instruction. If the consignment is stolen, lost or damaged after this point we hold no responsibility.
When you receive your consignment we recommend you check the contents with the driver. If you are unable to do this you must write “unchecked” next to your signature. If this procedure has not been followed then shortages or damages will only be honoured at our discretion. If the package appears to have been damaged or tampered with then please either reject the consignment or write damaged against your signature.
If a consignment is delayed, damaged, lost or incorrect then we will do our utmost to rectify this situation as quickly as possible. We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
We reserve the right to change the delivery service from that which you have chosen. We shall only do this in exceptional circumstances and will only change for a like for like service. If your order is bulky or mainly very heavy products, we may from time to time dispatch your order using a next day pallet service. By placing an order for very heavy or bulky products you agree to accept deliveries via this method.
Shipping Services
Royal Mail’s Standard Parcel, Recorded and Standard Delivery services are not guaranteed next day services. Deliveries using 1st or 2nd Class Recorded may take up to 10 days to arrive, while Standard 1st or 2nd Class my take up to 21 days. We cannot investigate problems with delivery until after 10/21 days has passed from the date of collection. If the order is urgent then please use one of the next day courier services below.
Royal Mail’s Special Delivery is a Next Working Day service. Most orders placed before 3pm Monday to Friday will be delivered the next working day. Sometimes Royal Mail will deliver Special Delivery packages on a Saturday, but this is at their discretion and the next working day is actually a Monday.
The next day courier service, except for selected Northern Ireland areas where a Two Day service is in place - see the Shipping page for details of these areas. Most orders placed before 2pm Monday to Friday are delivered the following working day. Couriers do not class weekends as a working day.
We also provide a Saturday delivery service at an extra cost. All Saturday deliveries will be delivered before 12 noon.
For very heavy or bulky orders we may use a Next Day Pallet service.
Cancelling An Order
Under the EC Distance Selling Directive you have the right to cancel the contract for your purchase. You have 7 days to do this from the day after your order arrived. You do not need to give us a reason for canceling this contract, nor will you have to pay any penalty. You cannot cancel your contract if the goods you have ordered are audio or video recording or computer software, and you have taken these items out of the sealed packages in which they were delivered to you.
If you would like to cancel a contract, please write “Cancel Contract” across your invoice. Package up the order securely and send them back to us at the address below along with your invoice. The package must be returned within 7 working days from the date after the items were delivered. We need 24 hours advance warning that you are returning goods to us. Please notify us at sales@inkxplosion.co.uk.
It is your responsibility to ensure the goods are returned back to us in the exact condition they arrived. We recommend you use a recorded delivery service and you will be responsible for the costs of returning the goods unless we delivered them in error. When we receive the goods with the notice of cancellation we will refund the relevant part of the purchase price for that item.
Once we have been notified of your cancellation in writing any sum paid to us will be re-credited to your account as soon as possible and in any event within 30 days of your order. This is provided the goods in question are returned by you and received by us in the condition they were sent in. If you do not return the goods delivered to you, or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
If you are returning your whole order, any delivery charges will be deducted from the refunded amount.
Our address is:
inkXplosion
14 St Edmund Terrace
St Marys
Dundee
DD3 9NQ
Cancellation by InkXplosion
We reserve the right to cancel the contract between us if:
we have insufficient stock to fulfil the order
we cannot deliver to your area
one or more of the goods you have ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit your account as soon as possible, but in the event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Liability
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing (e.g. by email) at our contact address of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition our only obligation will be, at your option:
to make good any shortages or non-delivery
to replace or repair any goods that are damaged or defective, or
to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph 3 above.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export of the goods you purchased.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any may to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Tax Charges
Any import duty are the responsibility of the purchaser.
Product Guarantee
All products carry a minimum warranty period of 1 year from failure or defect under reasonable operating conditions. Using unauthorised firmware, home made modification etc will all invalidate the warranty. This does not affect your statutory rights as a consumer.
Returns
If you would like to return a product please email us at sales@inkxplosion.co.uk to let us know what you are returning and why. We will reply with an RMA form which needs to be completed with every return.
Please note we are not responsible for the postage cost to return the item unless we sent the item in error. We recommend you use a recorded service to return the faulty item. We are only responsible for the item when it has arrived back with us. Please make sure that you wrap the item in appropriate packaging. Poorly packaged items will be refused.
All items must be returned in their original packing and must include a copy of the original receipt. Returns will be inspected for damage or any unofficial modifications which would invalidate the warranty. We will also check all serial numbers against our records. The returned item will be fully tested and a replacement issued if a fault is found. If the faulty item is repairable, the replacement will be the originally returned item. If the item is beyond repair then a new replacement will be issued. If no fault is found then we reserve the right to charge a handling fee and you will be liable for the return postage. Goods will not be dispatched until the handling charge and/or postage is paid.
If you have ordered the wrong item or quantity, we are more than happy to accept the item back as long as it has not been opened or used. We will not charge a restocking fee for this, but you are liable to return the item(s) back to us. Upon receipt we will issue a refund minus the initial delivery charge.
In all instances a replacement will not be issued until the original item is returned.
If you are returning an order for a full refund, any delivery charges will be deducted from the refunded amount.
Use of Cookies
Cookies are used to store information which you input into our website. This information includes such details as your address (only if you tick the “remember me” option), email address, etc. No sensitive information such as credit card details are stored in this way. You can restrict the use of cookies by modifying your browser settings. Please note that if you set your security settings too high you may experience problems purchasing from our site.
Information We Collect About You
We collect information about you for 2 reasons. Firstly, to process and deliver your order and secondly to provide you with the best possible service.
We will not email you except in connection with your order or query unless you are subscribed to our mailing list. We will not supply any of your details to any third parting in the future except for the purposes of debt recovery, unless required by law.
The type of information we collect about you includes; your name, address, phone number, email address, goods ordered and credit/debit card details. We will never collect sensitive information about you without your consent.
You can check the information that we hold about you by emailing us. If you notify us of any inaccuracies we will correct the errors promptly.
Remittance
All goods remain the property of InkXplosion until paid for.