Returns:
Change of mind:
If
you feel the product is not to your requirements then you have seven
working days from receiving the item to return it for either an
exchange, for a like product, or a refund.
The product, product packaging/paperwork must be intact and unblemished.
Before returning a faulty item, please consult with us first before attempting any return.
For
any exchanges then you will also be liable for all postage costs i.e.
for the return of the product to us and for us to supply you with an
exchanged product. Any payments due will need to be paid to us prior to
our return of the like product.
For
any refunds then you will be reimbursed the full product price minus
postage/packing cost and Paypal fee from the original sale.
It
is highly recommended that you send the item insured as no
exchanges/refunds will be considered in the event of loss in the postal
system.
Faults:
If the product is faulty then you must inform us as soon as possible i.e. within a reasonable time period.
The fault must be due to ‘dead on arrival’ or normal wear and tear, therefore, not through abuse or use out of context.
Before returning a faulty item, please consult with us first before attempting any return.
In
the event of an item being faulty, then you have the choice of either
an exchange or a refund. All costs will be covered by us including all
reasonable costs incurred by you, the customer, in returning the item.
You will be reimbursed for postage costs at the time of sending the exchanged item to you or during the full refund.
It
is highly recommended that you send the item insured as no
exchanges/refunds will be considered in the event of loss in the postal
system.