Selling Rules
Here are the rules and guidelines to help sellers ensure that Tazbar
remains an honest environment to trade goods and services. Please ensure, as
a seller, that you follow these guidelines:
- Direct sales.
It is against Tazbar rules for a seller to ask a buyer to trade
outside of this Tazbar website on a listed item. All pre sale email
traffic is shown on the listing page and any solicitation for direct
sales can be investigated and policed in this way. Members found to be
soliciting direct sales will receive an official warning which may lead
to their removal from the website and any outstanding fees charged to
their registered credit card. It is also against Tazbar rules to include
personal contact details or references to other selling venues within
listings, Ask Seller a Question, or feedback and feedback responses.
- Price setting.
All prices must include VAT at the seller's local current rate.
When setting the starting price the seller must price the item at a
price that they are prepared to sell the item at in the event of a
successful sale. The only exception to this is where a reserve price is
used. When a reserve price is set by the seller the bidding must be equal
or higher than that price for the transaction to be binding. If an
auction does not reach the sellers reserve price there is no commitment
for either party to complete the transaction. Tazbar charges a fee for
the use of reserve prices. The seller has the option to include or
exclude postage costs within the price. If postage fees are excluded the
seller must state this within the description and enter postage costs, if
known, into the postage section when creating the listing. It is against
Tazbar rules to offer items with inflated postage prices in order to
reduce the item selling price. This is seen as circumventing Tazbar
fees.
- Correct categorisation.
It is important that your listing is put into the correct category.
This will help item to be found by potential buyers.
There are over 6000 categories throughout Tazbar features. Please
contact us at categories@tazbar.net if you have any category
suggestions.
Listings placed in the wrong category may be ended early by Tazbar. In
this instance an email will be sent to the seller stating that the
listing is incorrectly categorised and any listing upgrade fees charged
by Tazbar will be credited to the sellers account. The seller can then
choose to re-list the item in the correct category.
- Comprehensive descriptions
It is important for sellers to include as much information in the
listings as possible. This will greatly improve their chances of selling
an item. It also means that they will have fewer questions to answer from
potential buyers.Give a full description of the item. Ensure that your
accepted payment terms are represented and correct.Give a true indication
of postal costs.
- True descriptions.
When describing an item ensure that you do not misrepresent the
listing by ensuring you provide an accurate and complete description. If
an item has some marks or damage please indicate this within the
description and if possible show images of the area. Take particular care
when selling factory or store returns or faulty items to clearly state
this.By doing this you are being fair to the buying member and this will
avoid disappointment and dispute issues.
- Physical possession of goods for sale:
It is wise to only sell goods that you physically have in your
possession. It is often tempting to start an auction for an item that is
due to arrive with you before the auction ends. However, if for some
reason that item is delayed it can have a knock on effect that might
delay you supplying your new buyer, thus causing unnecessary complaints.
If you a selling items on a drop shipping basis please ensure that it is
clear that there may be an extra delay due to this.
- Bidding on your own auction.
Bidding on your own item is not allowed. Asking a friend to bid on
your own item is also not allowed. This is called shill bidding. Tazbar
will not accept bids placed on an item that comes from the same computer
that the item was listed from. This is an important rule and Tazbar will
investigate any activity that points towards this happening. Systems are
in place to detect this activity. Members may have their membership
cancelled if this activity is found to take place.
- How does Tazbar police illegal bidding patterns?
Tazbar has a complex software programme that constantly investigates
and looks for bidding patterns that lead to falsifying prices on listed
items. Geographical location of members, repeat exclusive bidding
patterns, and many other pieces of information are studied to ascertain
if any illegal bidding procedures are taking place. It must also be
understood that one member may simply be a regular buyer from another or
equally live close by . These are the things that Tazbar will take into
consideration when reviewing a case.
- More than one Tazbar account.
It is accepted that a member may wish to have more than one Tazbar
account, but any transaction, bidding or feedback activity between the
accounts is not allowed. Tazbar will investigate any reported activity
between these accounts. Sellers found to be bidding on their own auctions
will receive an official warning which may lead to their removal from the
website and any outstanding fees charged to their registered credit
card.
Members may wish to have more than one account for a number of
reasons. For example they may wish to separate different parts of their
Tazbar business. One account for buying and one for selling. Maybe an
account for business use and one for private use etc.
- Completing the transaction.
Just as a buyer is committed to paying for an item when a bid has been
successful, a seller is then committed to supply the goods offered to the
successful bidder. Once cleared payment has been received by the seller,
the seller must ensure that the goods are sent to or collected by the
buyer. Failure to do this may lead to an official warning.