Just spent nearly two hours hanging on the phone trying to get through to a call centre. Did I hear you say  "Nothing unusual in that"

Well this time I am trying to pay a bill and most companies answer these call very very quickly. As usual I have left it until the last minute to pay and it must be paid before 5pm today.

Tried to pay online but whilst they accept online payments for everything else they don't for the bill I want to pay. 

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If they don't answer after two minutes I put the phone down and they don't get paid. I let my missus deal with that sort of phone call, I don't have the patience. When they finally answer they ask for the account holder and the phone gets passed to me, at which point they get an ear-full. It's high time that these companies (usually banks) realise that they only stand to lose out or receive a complaint by providing a 2nd class service.

I've been around too long now to put up with rudeness and incompetence. If I don't get my own way, or what I regard to be a 1st class service I go straight to the regulatory body to file a complaint. It doesn't usually get a result, but it gives me something to wave in their face the next time I acually get through to them.

TTG.

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CASE MODS, CABLES, COOLING FANS, HEATSINKS.

What really annoys me are calls that when you answer you find an automated voice tell you to hold the line for an important call.  Since they were the ones that called me, I expect a person not a machine on the other end.  Besides if the call is so important why aren't they on the line when I answer?

Dennis

THERMALTAKEGUY:

If they don't answer after two minutes I put the phone down and they don't get paid. I let my missus deal with that sort of phone call, I don't have the patience. When they finally answer they ask for the account holder and the phone gets passed to me, at which point they get an ear-full. It's high time that these companies (usually banks) realise that they only stand to lose out or receive a complaint by providing a 2nd class service.

I've been around too long now to put up with rudeness and incompetence. If I don't get my own way, or what I regard to be a 1st class service I go straight to the regulatory body to file a complaint. It doesn't usually get a result, but it gives me something to wave in their face the next time I acually get through to them.

TTG.

Here! Here! A man after my own heart! Give 'em hell every time. It's the only way.

JaBek1:

What really annoys me are calls that when you answer you find an automated voice tell you to hold the line for an important call.  Since they were the ones that called me, I expect a person not a machine on the other end.  Besides if the call is so important why aren't they on the line when I answer?

Dennis

Couldn't agree with you more, Dennis. I get a lot of these calls. I always hang up straight away, but you know what? If I pick up the receiver again, the damn call is still connected! 

Yeh! I hat that too, Chapter2.  Unfortunately, I cannot elaborate on how much without Mycroft or Usher or TeaLady bleeping out my comments so I guess I've said enough already.

Dennis

Ken
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